Rules and Policies

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Please help us keep our space safe and fun for our children by following these rules. 

  • Cloud 9 does not accept responsibility for the supervision of children within the premises, all children must be supervised by a responsible adult/guardian at all times.
  • All guests will need to sign a waiver upon entry. 
  • Children must remove shoes before playing. 
  • Children must wear socks in the play area. If you forget to bring socks, we have some for purchase. 
  • Children who are sick and have visible signs of illness should not come to Cloud 9 and may be asked to leave. 
  • Parents & guardians are to make certain that their child is playing in an appropriate manner within the space, which includes: not causing harm to him/herself or other children playing and not causing unnecessary harm or damage to the toys, walls, or structures within our space.
  • Aggressive behavior, fighting or/and abusive language will not betolerated. Guilty parties may be asked to leave without refund
  • No group or private celebration is allowed without booking a party.
  • Breastfeeding is welcome in any area of our playground.

  •  Parents & guardians are encouraged to role model general clean up of toys and play areas during their visit.

  • Cloud 9 cannot be held liable for any loss or damage to personal property during your visit.